Service and Parts Advisor

Ottawa, ON
Full-time
Salary: $45,000.00 to $55,000.00 /year


Tony Graham Auto Edge is looking for a positive, respectful, and friendly Service/Parts Hybrid Advisor to join our amazing Team.

The Advisor will greet customers in a friendly, professional manner and assist them with all service/parts concerns. The Advisor will also inform customers about the service work that is required in order to maintain a safe and efficient vehicle and recommend any service that would enhance the overall quality of the operation of the customer’s vehicle. Also, the incumbent will assist customers with any parts enquiries they might have.

What we offer:

· Open, friendly and positive work environment

· Supportive colleagues and managers

· Full-Time, Permanent Positions

· Group Benefit Plan

· RRSP matching

· Life Insurance and Long-Term Disability Insurance

· Employee Assistance Program

· Assistance with Gym Memberships

What you will be doing:

· Meet and greet customers in a courteous and friendly manner.

· Note any visible damage and advise customer appropriately.

· Handle customers in a courteous and patient manner.

· Ensure the appropriate sales are made, ensure no under or over selling.

· Advise customer of any service items in need of attention upon inspection.

· Use the systems and procedures in place for work orders, tagging keys, and special instructions

· Handle all incoming telephone calls promptly and courteously

· Follow up on parts, sublets, and job completions

· Notify customer promptly of any delays or changes in service schedule

· Work as an intermediary between the technicians and customers to relay information regarding the estimate for repairs, additional repairs, and obtaining authorizations to have the repairs completed in a timely manner

· Assist customers with parts inquiries

· Check repair orders for accuracy and completion prior to close out

· Any other responsibilities are required and/or as assigned according to your job description

What makes you successful:

· 1+ years previous service advisor experience

· Completion of Secondary education

· Effective interpersonal and communication skills to deal with customers both in person and by phone

· Effective conflict resolution & problem-solving skills

· Computer knowledge

· Mathematical skills

· Automotive background required

· Mechanical skills or knowledge an asset

· Valid driver’s license and ability to drive both standard and automatic transmissions

· Ability to maintain professionalism at all times

· Sales oriented and customer focused. Previous retail/direct sales an asset

· Ability to work in a fast-paced environment and ensure attention to detail.

Location:

Tony Graham Auto Edge (2185 Robertson Rd, Ottawa)

Recruitment Process:

Tony Graham Automotive Group is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. If you require accommodations to participate in the selection and recruitment process, please notify us by email.

If you feel that this job is for you and you meet the requirements, we look forward to receiving your resume.

In selecting an applicant to fill the vacancy, the Employer shall consider the applicant’s overall qualifications, training and experience. Interviews may or may not be held; not all applicants will receive an interview. Applications are not to be construed as a guarantee to the position. The Employer reserves the right to appoint.

Tony Graham Automotive Group is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. If you require accommodations to participate in the selection and recruitment process, please notify us by email.

Reference ID: Tony Graham Toyota

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