Personal Information: means any information about you except your name, business title, business address, business email address, business telephone number or business facsimile number. It also does not include your home address and telephone number if these are published in a telephone or other directory.
What personal information do we collect?
When you purchase or lease a vehicle from us, finance the purchase or lease of a vehicle through us or purchase or lease other products or services from or through us or if you participate in one of our surveys, contests or promotions, or if you test drive one of our vehicles or contact our dealership staff, we may collect some or all of the following personal information:
- Your name, address and telephone number
- Email address and facsimile number
- Your occupation
- Information about your driving habits (such as preferred car size, color, type of vehicle, kilometres driven annually, etc.)
- Information about your existing vehicle(s) and any trade-in
- Details of your vehicle and its service history
- Your driver's license number
- The name of your insurance company and agent
- Your insurance policy number and details about your insurance coverage
- Similar information about other members of your family
- Your language preferences
- Your date of birth and/or the date of birth of other members of your family
- Financial and credit information about you and/or other members of your family (specific information is set out in the application for credit forms)
- The principal amount of your loan, interest and repayment schedule.
- Health information if you are applying for life, health, disability or accident insurance.
- The amount of any life, health, disability or accident insurance and details of the insurance.
Provision of your Social Insurance Number is optional. However, you should be aware that most credit reporting agencies use the Social Insurance Number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not wish to provide your Social Insurance Number, our ability to obtain a timely and accurate credit report may be affected.
The security of your personal information is important to us!
Your personal information may be used by us to provide products and services to you such as to obtain a license for your vehicle, to obtain a credit report if you are financing or leasing your vehicle, to obtain appropriate financing of your vehicle for you, to provide you with a reminder that your vehicle requires servicing and to provide you with updates and information regarding products, promotions and services we have to offer and which we think will be of interest to you.
Sometimes we have to share your personal information with others:
We do not sell your personal information to third parties. We may share some or all of your personal information with third parties such as the manufacturer of your vehicle and it's related companies, the providers of products or services relating to your vehicle, credit reporting agencies, financial institutions or financing companies, your insurance agent or company and companies which provide or insure warranties relating to your vehicle. Any breach in customer information will be handled in accordance with Canadian Privacy Laws (PIPEDA).
How long do we keep your personal information?
We retain your personal information as long as we believe that you are still the owner of the vehicle. If the information relates to the financing or lease of the vehicle, we retain personal information relating to the financing or lease arrangements as long as those arrangements are in place. If the information relates to the service or repair of the vehicle we retain the personal information for as long as is reasonably necessary to address any issues arising from the service or repair of the vehicle or as may be required by law. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.
What can you do if you want to limit the use to which we put your personal information?
Most of the personal information which we collect is necessary for us to sell or lease you your vehicle, to provide products and services related to the vehicles, assist you in the financing of your vehicle or to provide service to your vehicle and we cannot do this without the personal information. Similarly, we must disclose your personal information as described above in order to sell you the vehicle, to provide products and services related to the vehicle, assist you in arrangements for financing or leasing or to provide servicing to your vehicle. If you do not want us to use or disclose your personal information in a particular way, please contact us and we will be pleased to discuss with you how we can limit collection, use or disclosure of your personal information.
You can request access to your personal information.
You have a right to access the personal information which we have about you and to request that personal information which you believe to be inaccurate corrected. If you wish to access your personal information you should contact us and we will be pleased to assist you.
We appreciate your patronage and will continue to be the best automotive company you have ever done business with.
Accessibility Plan and Policies for Tony Graham Automotive Group.
This 2014-2021 accessibility plan outlines the policies and actions that Tony Graham Automotive group will put in place to improve opportunities for people with disabilities.
Statement of Commitment
Tony Graham Automotive Group is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Accessible Emergency Information
Tony Graham Automotive Group is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
Tony Graham Automotive Group will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Tony Graham Automotive Group will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1st, 2015:
- Training plan that meets the standards of AODA are developed, implemented and delivered to all employees
- Knowledge based quiz is administered to all employees and training records are kept electronically.
Information and Communications
Tony Graham Automotive Group is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Tony Graham Automotive Group will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:
- Ensure compliance requirements are communicated to marketing manager(s).
Tony Graham Automotive Group will take all necessary steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021.
Tony Graham Automotive Group is committed to fair and accessible employment practices. Tony Graham Automotive Group will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
Tony Graham Automotive Group will take the necessary steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies form employees that have been absent due to a disability.
Tony Graham Automotive Group will take the necessary steps to prevent and remove other accessibility barriers as identified.
Design of Public Spaces
Tony Graham Automotive Group will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:
- Recreational trails/beach access routes
- Outdoor public eating areas like rest stops or picnic areas
- Outdoor play spaces, like playgrounds in provincial parks and local communities
- Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
- Accessible off street parking
- Service-related elements like service counters, fixed queuing lines and waiting areas
Disruption of Service
Tony Graham Automotive Group will take all necessary steps to prevent service disruptions to its accessible parts in our public spaces. In the event of a service disruption, we will notify the public of the service disruption and alternatives available.
For More Information
For more information on this accessibility plan,
Please contact Linda Myers at:
Phone: (613) 225-1212 ext. 705
Accessible formats of this document are available free upon request. Contact as above.